Shipping & Return Policy

Shipping & Delivery

We are dedicated to delivering your premium essentials swiftly and securely right to your doorstep.

Karachi Deliveries: Expect your package within 1 to 3 business days.

Rest of Pakistan: Deliveries across all other cities take 5 to 7 business days max.

📌 Delivery Note: Delivery times may vary slightly during public holidays, peak shopping seasons, or due to unforeseen logistics disruptions. Once your order is dispatched, you will receive a tracking link via SMS/Email to monitor your shipment.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our hassle-free policy below:

How it Works

Initiate your request: Contact our customer support team within 7 days of receiving your parcel.

Ship it back: Pack the items securely in their original packaging (unwashed, unworn, and with all tags intact). You will need to ship the return parcel back to our designated return address.

Processing: Once we receive the package at our facility and verify its condition, we will process your requested refund or exchange.

Exchange & Refund

Conditions

To ensure fairness, responsibility for shipping costs depends on the reason for the return:

1. If the Fault is Ours (Defects, Wrong Size, or Color)

If we mistakenly sent you the wrong size, wrong color, or a defective product, we’ve got you covered entirely.

We will replace the item or issue a full refund immediately.

Shipping Compensation: We will reimburse you for the shipping charges you incurred to send the parcel back to us. This will be settled via Bank Transfer, EasyPaisa/JazzCash, or as a store credit, based on your preference.

2. Change of Mind or Standard Exchanges

If you would like to exchange your product due to a change of mind, style preference, or an incorrect size selection on your part:

You will be responsible for the shipping cost of sending the original item back to our address.

A small replacement shipping fee will apply to dispatch your new exchange parcel to your doorstep.

Need Help?

Our support team is here to assist you. If you have any questions regarding your shipment or need to start a return, please reach out to us via WhatsApp.